Our administration team frequently checks for new registrations and your account should be activated within 24 hours of business day. However, due to time zone differences and our local nighttime hours, there might be a delay in processing your registration. We are actively working to improve this by expanding our team with staff from various time zones to provide more timely service. We appreciate your patience and understanding as we work to enhance our registration process.
We have detailed documentation available on our Standard Operating Procedure for setting up your ACARS. However, we understand that some members might still face challenges. For real-time assistance, you can join our Official Discord server, where our team is available to support you. Additionally, if you don't use Discord as your social platform, please feel free to contact us via email for further help. We are here to ensure you have a smooth and successful operation with us.
To ensure your flight is properly recorded and compensated, please provide valid proof of your completed flight. If your proof meets our requirements, we will create a PIREP for you, score it, and process the payment as usual. Please note that flights that are not completed—such as those interrupted by a simulator crash before landing—cannot be processed. For real-time support, join us on our Discord server. Alternatively, you can also email us for assistance if needed.